This is the first in a series of brief blog posts designed to help demonstrate how the Internet of Things can make a major impact on both consumers and businesses moving forward.
Estimates call for 50 billion devices to be connected to the Internet over the next 10 years.
The other day I spent about an hour on hold with the folks at Comcast, when Internet service was down at my office. While certainly not the best use of time, another use case for the Internet of Things dawned on me when Comcast’s help desk associate had no idea how long my modem has been deployed.
It’s clear that cable providers need to IoT-enable customer-facing hardware like modems and DVR boxes that live in the home and offices of their customers. Comcast knows very little about these devices, including when they are about to expire and result in frustrating customer outages.
By affixing sensors to the modems that Comcast distributes to its residential and business customer base, the company could improve outage reliability by knowing well in advance when a modem was about to fail. In addition to improving customer uptime and customer service, Comcast could likely save millions by eliminating all kinds of unnecessary truck rolls to check on modems and other devices.
Next week we’ll look at another innovative use case for the burgeoning Internet of Things market.