Nearly 40 percent of transport and logistics companies around the world say that deploying RFID technology to their mobile workforce could slash pick-up and delivery times by close to 30 percent, savings that can be crucial in boosting operational efficiency levels and meeting customer demands in an omni-channel retail environment.
The survey, conducted by Intermec, reveals that 38 percent of U.S. organizations view operational efficiency as the area of most strategic importance for their business. More than three quarters (77 percent) of respondents across the UK, U.S., Germany, France, Australia and New Zealand say their customers now demand same-day delivery services, and 92 percent of companies claim that meeting these expectations is placing significant challenges on their business to adjust.
RFID was third on the list of technologies that can dramatically decrease transit times and increase operational efficiencies. Survey respondents believe broadband mobile communications (60 percent), integrated vehicle telematics (44 percent) and RFID (38 percent) offer the most promising return on investment for their organization.
“Any tracking technology, whether barcode or RFID, can increase that level of visibility into an item in the work flow, which is critical to this process,” says Jeff Sibio, Intermec’s Industry Marketing Director for Transport and Logistics. “Any technology like RFID that enables this automation of processes is very valuable.”
Sibio says that efficiency gains from new technology can extend to back office staff as well. Survey respondents report that they receive an average of 6,677 calls per day from customers asking for order status updates. By providing proactive shipment updates, a process enabled by location-based and mobile technologies, including RFID, companies believe they can eliminate 24 percent of incoming calls.
“Customer expectations are growing higher each day, putting increasing pressure on mobile workers to meet tighter deadlines,” says Sibio. “Our survey shows that the use of technology not only reduces call and pick up times for workers, it also offers customers the chance to make fewer calls.”