RFID
RFID Talk Blog

Ekahau offers money back guarantee; are 12-month interest-free payments next?

Borrowing a sales tool that has enticed retailers and customers for decades, Ekahau is now offering a money back guarantee for businesses that install the company’s real-time location systems and are not satisfied with the solution’s performance.

The Ekahau Zero-Risk System Guarantee is available to all new customers. Prior to installation, Ekahau will conduct a site audit in order to develop a comprehensive performance report, which will serve as the basis of the system’s performance guarantee. Once the system is installed, a customer will have 30 days to review the system, ensuring that it performs as promised. Should the customer find any faults with the system, Ekahau will fix the problems at no cost or refund the cost of the system.

“When organizations are investigating the various RFID, RTLS and other location tracking technologies on the market today, small, localized pilots of those solutions often do not provide a clear picture of how the system would work when installed campuswide, or what cost overruns for additional infrastructure may arise,” said Tuomo Rutanen, senior vice president of worldwide marketing and business development at Ekahau. “Unlike other providers, Ekahau can offer customers peace of mind that the Ekahau RTLS solution will work as promised. We have the tools to predict the performance of the system before a single tag is deployed.”

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